7-Day Exchange Eligibility

Customers may request an exchange within 7 calendar days from the date of successful delivery.

• Product must be unused, unworn, and unaltered.
• Product must be returned in original condition.
• Original packaging, tags, accessories, and all delivered materials must be included.
• Items must not have scratches, stains, perfume exposure, water damage, or physical damage.
• Products without original packaging may not qualify for exchange.

Exchange Request Process

• Contact Kokab Jewellers customer support within 7 days of delivery.
• Wait for official exchange approval and return instructions.
• Do NOT send products without prior approval.
• Unauthorized returns may face delays or rejection.
• Securely pack and ship the parcel to our designated return address.

Return Shipping Responsibility

• Customers are responsible for all return shipping costs.
• Original shipping fees are non-refundable.
• We do not provide prepaid return labels unless agreed in writing.
• Customers should use trusted courier services with tracking.
• Kokab Jewellers is not responsible for lost or damaged return parcels.

Inspection & Approval

Returned products are inspected within 1–3 business days after arrival.

• If approved, customers may exchange for an item of equal value.
• Customers may pay extra for higher-value items.
• If selected replacement is unavailable, alternatives may be offered.

Non-Exchangeable Items

• Used or worn products
• Damaged products after delivery
• Products returned after 7 days
• Items without original packaging
• Sale, promotional, clearance, or limited-stock items
• Customer-altered products

Right to Refuse

Kokab Jewellers reserves the full right to refuse any exchange request that does not meet our policy requirements.

7-Day Exchange Eligibility

Customers may request an exchange within 7 calendar days from the date of successful delivery.

• Product must be unused, unworn, and unaltered.
• Product must be returned in original condition.
• Original packaging, tags, accessories, and all delivered materials must be included.
• Items must not have scratches, stains, perfume exposure, water damage, or physical damage.
• Products without original packaging may not qualify for exchange.

Exchange Request Process

• Contact Kokab Jewellers customer support within 7 days of delivery.
• Wait for official exchange approval and return instructions.
• Do NOT send products without prior approval.
• Unauthorized returns may face delays or rejection.
• Securely pack and ship the parcel to our designated return address.

Return Shipping Responsibility

• Customers are responsible for all return shipping costs.
• Original shipping fees are non-refundable.
• We do not provide prepaid return labels unless agreed in writing.
• Customers should use trusted courier services with tracking.
• Kokab Jewellers is not responsible for lost or damaged return parcels.

Inspection & Approval

Returned products are inspected within 1–3 business days after arrival.

• If approved, customers may exchange for an item of equal value.
• Customers may pay extra for higher-value items.
• If selected replacement is unavailable, alternatives may be offered.

Non-Exchangeable Items

• Used or worn products
• Damaged products after delivery
• Products returned after 7 days
• Items without original packaging
• Sale, promotional, clearance, or limited-stock items
• Customer-altered products

Right to Refuse

Kokab Jewellers reserves the full right to refuse any exchange request that does not meet our policy requirements.