FAQ,s
Frequently Asked Questions
Find answers to the most common questions about orders, delivery, exchange policy, and shopping with Kokab Jewellers.
How can I place an order?
You can place your order directly through our website by selecting your desired product and completing checkout.
Can I place an order on WhatsApp?
Yes, you can also place your order through our official WhatsApp for quick assistance and order confirmation.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery (COD) is available within Pakistan.
What are the delivery charges?
A flat delivery fee of Rs. 200 is applied to orders below Rs. 2,899.
Is free delivery available?
Yes, we offer FREE delivery on all orders above Rs. 2,899 within Pakistan.
How long does delivery take?
Delivery usually takes 3–5 working days, depending on your location.
Do you offer refunds?
No, we do not offer refunds under any circumstances.
Do you offer exchange?
Yes, we offer exchange if you receive a damaged item or have a valid issue according to our exchange policy.
Can I open the parcel before payment?
Parcel opening before payment depends on courier service policy. Please confirm with the rider at delivery time.
What if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, contact us immediately with your order details for exchange assistance.
Is your jewellery real gold?
No, our jewellery is artificial jewellery crafted with premium quality materials for elegant design, stylish appearance, and affordable luxury.
Are product pictures real?
Yes, we use real product images to ensure you know exactly what you are ordering.